-- Posted September 2020 --
Dear Patrons of The Jane Austen Centre,
I wanted to say 'Thank You' and give you an update on how our fundraiser which has been crucial to The Jane Austen Centre. As a result of your donations we have been able to retain a small team of tour guides, actors, retail and office admin staff in order for us to trial re-opening during weekends in August. This has had mixed results as visitor numbers to the city of Bath are still very low, but those visiting the Jane Austen Centre have given us fantastic, positive feedback on our new format and visitor flow, which has been necessary for limiting numbers in our 270 year old Georgian townhouse. We certainly miss the buzz of summer when we have up to 1,000 visitors each day but this new way of working has allowed us to provide a more relaxed and intimate experience.
In September we expanded on our weekend openings to include Thursdays and Fridays, with a view to re-opening fully in the coming months. The 2nd floor Regency Tea Room has remained closed during this trial period, apart from when some visitors ask if they can go up there to take photos or to just to sit for a moment and enjoy the views of Queen Square. Due to popular demand, we will re-open the Regency Tea Room on Saturdays and Sundays from mid-September.
Visitors can be reassured that the Centre is thoroughly cleaned before opening each day, with touch points such as door handles and banisters being sanitised regularly throughout.
We have extraction air conditioning in each public area and we are keeping internal doors open where possible to improve air flow. Visitors are required to wear face masks during their visit and hand sanitiser is provided at multiple points around the building.
Our staff are temperature checked at the start of each day and training on minimising risk and maximising customer safety has been provided by Visit Britain and the industry standard 'We’re Good To Go' campaign.
We have now launch a timed entry booking system which will enable visitors to better plan their trip at the point of purchasing their ticket. This is even more important now that we have had to limit visitor numbers, and will avoid disappointment if we get busy enough to reach our new maximum capacity.
While we have had to adapt, we are striving to ensure the Centre is better than ever and that we continue to fulfil our goal - 'To inform, entertain, and make every visitor happy.'
The Jane Austen Centre in Bath focuses on the life and works of Jane Austen, as well as the Regency period in which she lived. A constantly evolving attraction, the Centre aims to inform and entertain visitors.
The attraction is interactive, and the experience is immersive. Actor guides dressed in Regency costume, period decoration throughout and exhibits bring visitors closer to Jane Austen. The Centre also organises another one of the top things to do in Bath, the Jane Austen Festival. You can read more about the festival on our Festival page.
We host a number of walking tours around Bath as well, highlighting key parts of the city from Austen's works and painting a picture of her life here.
The Jane Austen Centre is a family friendly attraction.Book Tickets