Accessibility Information (Jane Austen Experience in London)
Due to the age and historic layout of the building, we regret that there is no lift access. Our gift shop is located on the ground floor.
There are two small steps at the entrance: one approximately 4 cm high and another approximately 7 cm high. A ramp is available for the 7 cm step.
The visitor experience begins on the third floor, where one of our actors will welcome you in the talk room with an introduction to Jane Austen’s life. To reach the starting point, visitors will need to climb six flights of stairs (approximately 61 steps in total).
As you move through the exhibition, you will progress down through the building floor by floor.
Unfortunately, the exhibition is not accessible for wheelchair users.
Access to the Toilets
Our toilets are located on the first, second, and third floors. As there is no lift access in the building, these facilities are not accessible for wheelchair users.
Assistance Dogs
Dogs are not permitted in the Jane Austen Experience, with the exception of registered assistance dogs.
Registered assistance dogs are welcome at the Jane Austen Experience. We recommend that assistance dogs wear a jacket or lead slip identifying them as working dogs.
All assistance dogs must be kept on a lead and under control at all times. If a dog’s behaviour becomes disruptive, our staff may ask that it be removed from the Experience. In this case, we will make arrangements for the visitor to return to complete their visit without their dog.
Assistance Tickets
We offer a free access companion ticket, which you can purchase with any full price ticket.
Simply show your proof of need, such as PIP Letter, Blue Badge, Sunflower Pass, or a national equivalent if you are visiting from outside of the UK.
Luggage
To ensure a safe and enjoyable experience for all our visitors, we cannot store luggage or large items on our premises due to limited storage space. We kindly ask that you make alternative arrangements for your belongings before arriving.
For convenience, consider using nearby luggage storage services or inquire with your accommodation provider about storage options.
Pushchairs
Due to the layout of the building, you may find it challenging to carry pushchairs up and down the stairs. Although we do have a ramp available at the main entrance, we recommend using baby carriers.
You are welcome to leave pushchairs to the one side of the gift shop till, as space allows.