Emma Mug

Delivery

Do you ship Worldwide?
Yes! We ship worldwide and all goods are normally despatched within two working days of receipt of order (excluding weekends and UK bank holidays).

How much does UK postage cost
UK delivery is £4.99 as standard, with Free Delivery on all orders over £49.99

How much does international postage cost?
Our international shipping prices are automatically calculated according to the size and weight of your order. (This can be reviewed during the checkout process.)

For a full list of estimated costs, please visit our Shipping Policy page.

The shipping prices do not make us money and include the cost of eco-friendly packaging materials to get your items to you with the best possible care.

Do I need to pay Import Duty and Customs Fees?
If you order items from our site for delivery outside of the UK, you may be subject to import duties, fees and other taxes which are levied when the delivery reaches the specified destination.

Returns

Please contact us at online@janeausten.co.uk before returning any item.
Our returns centre will happily refund or exchange any merchandise that is returned in its original packaging within 30 days of the date of purchase
For full details, please visit our Returns Policy page. 

Further Questions?

Please visit our FAQs or email us at online@janeausten.co.uk