Festival Friend Terms & Conditions

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Please read our terms and conditions- they are only 450 words, 400 words shorter than the first chapter of Pride and Prejudice!

Festival Friend membership is only valid for Festival events taking place during the September Jane Austen Festival. Our seasonal balls which take place outside of the September Festival events are not included in the priority booking. Tickets for these events will go straight on general sale.
Festival Friend membership includes priority booking* for Jane Austen Festival September Balls, Country Dances & Tea Dances. Regency Balls, Country Dances & Tea Dances: up to 2 tickets per member. There is a limit of 2 tickets per member code. You can choose how you wish to use the code by either: Booking two tickets to one Regency ball - OR - Booking two single tickets to two separate Regency balls.
Festival Friend membership includes priority booking* for Jane Austen Festival Other September events. All other festival events: up to 10 tickets per member. This code will have a limit of 10 uses across all Jane Austen Festival September events (excluding the Regency Balls & any events not sold via the Jane Austen Festival ticketing partner FareHarbor). Again, you choose how you wish to use these. For example, you could either book 10 tickets* to a single event in multiple transactions, or you could spread the 10 code uses across multiple different events. *The booking system will only allow you to purchase 4 tickets in one transaction for a single event.
We will be splitting our ticket sales into two ticket drops on the same day: Regency ball tickets will go on sale at 13:00, with all other Jane Austen Festival events going on sale 1 hour later at 14:00 on the same day. Festival Friends receive a seven-day priority booking period for each ticket release, which will end 24 hours before general ticket sales begin.
During this priority booking* period, you can use your unique codes to buy tickets (with the stated restrictions on ticket purchases applied). At the end of the seven-day priority booking period, all Festival tickets will go on general sale and Festival Friends can, of course, book as many of the remaining Festival ball and events tickets as they like.
Festival Friend membership is not a guarantee that you will get tickets to all the events that you want. All tickets are sold on a first-come-first-serve basis during priority and general sales.
If you are purchasing membership as a gift for someone else, please make sure the gift-receiver’s details and email address are submitted to us on the sign-up page. This will then become the email address associated with the membership.
The purchase confirmation email will be sent to the email address entered on the payment page, so if the membership is a surprise gift for someone else, make sure you put your own email in on the payment page to keep the secret!
On purchasing Festival Friend membership you will be issued two unique codes:
Keep these codes safe as you will need to input them when purchasing tickets for Festival events during the priority booking period.
The confirmation email for your membership purchase, which will include your two unique codes, will come from our ticket provider FareHarbor, please check your spam folder if this does not arrive in your inbox within 24 hours.
Festival Friends memberships are limited to buying four tickets for each event per transaction (excluding balls which are limited to two) - these don’t necessarily have to be bought at the same time, but everyone with a ticket bought in the same transaction must arrive together for those events.
Tickets bought in the same transaction, must arrive at events together. For example if you buy four tickets using your membership, all four ticket users must arrive at the event at the same time; we will not allow three people into an event, followed by one person on the same booking arriving later.
If a Festival Friends BALL code attempts to purchase more than 2 ball tickets, these additional tickets may be cancelled and your access to that event denied. If a Festival Friend OTHER EVENTS code attempts to purchase more than 10 other Festival tickets, these additional tickets may be cancelled and your access to that event denied.
A minimum of 25% tickets for each event will be held back for general ticket sales.
All our communication is via email, therefore it is important that you mark the address festivaloffice@janeausten.co.uk as not spam and add it to your address book. If you don’t do this, there is a danger you may miss important information, including the booking link for tickets.
You will receive priority booking information via email.
Our festival attendees will receive their QR code tickets for events 48 hours before each event. This will enable our ticket holders to receive their QR codes in the order in which they need to use them.
Any discounts or offers given during your membership period are only for use by your Member ID.
Festival Friend newsletters are usually sent on the first Friday of each month.
The Jane Austen Festival Friend Membership is separate from, and does not share any perks or discounts with the completely separate membership product sold via the Jane Austen Centre Gift Shop. Similarly the Jane Austen Centre membership does not include any of the Jane Austen Festival Friends perks. You must be a Friend of the Jane Austen Festival to gain priority booking for any Festival event.